Terms & Policies

 

RESERVATION POLICIES:

Our services are by appointment only. Book your service in advance to ensure you secure the best day/time for you. Make scheduling easier by booking a standing appointment with us to maintain your pet always looking and feeling their best!

CANCELLATION POLICY:

When you book an appointment, we reserve that space just for you and your pet, so when you cancel at the last minute, it means we’ve lost that time and income, so please be as considerate of our time as we are of yours! Cancelations made with less than 24 hours notice will be assessed a $35 cancelation fee and no show appointments will be charged the full amount of the scheduled service.

MEDICAL CONCERNS:

If your pet has any medical issues that may be a concern during the grooming process, or has had previous behavioral challenges during their spa day, please let us know at the time of booking!